Company details
Moravské přístroje a.s.
Masarykova 1148
763 02 Zlín-Malenovice
Czech Republic
ID number: 13691295 VAT number: CZ13691295
Terms and Conditions
We ship our original software within three business days after
receiving your order. The delivery time for HW products is
determined individually. We ship goods from third parties
immediately after delivery. Most goods are normally in stock. If
an ordered item is not immediately available, we will contact
you.
Payment terms - cash (cash on delivery), or in advance on the
basis of an advance invoice. Regular customers with timely
payments and invoices, typically with a maturity of 14 days.
In the event of non-compliance with the due date, we charge a
contractual late payment penalty in accordance with the Commercial
Act. If invoices for past deliveries are not paid on time, we
require payment in advance or in cash (cash on delivery).
The goods remain the property of Moravské přístě as until full
payment
Activation of license numbers of SW products is tied to payment
of the invoice.
Transport - we send the goods by transport service or by post.
The buyer is the payer of the transport. When you receive the
shipment, please check immediately whether the delivery is
complete and undamaged. Do not accept incomplete or damaged
shipments. Consult our sales department about the completeness of
a shipment that is not complete. Report damage to the shipment on
the spot with the carrier. If the shipment is accepted by the
customer from the carrier as complete and everything is confirmed
by a signature on the carrier's documents, additional complaints
cannot be taken into account.
Data protection
The personal data provided is handled in accordance with the
applicable laws of the Czech Republic and in accordance with the
provisions of Article 12 et seq. Regulation (EU) 2016/679 of the
European Parliament and of the Council effective from 25/05/2018.
The company Moravské přederí a.s. uses all data obtained from
customers exclusively for the company's internal needs and does
not provide them to third parties. The exception is external
carriers, to whom personal data of customers is transferred to the
minimum extent necessary for the smooth delivery of goods. Data is
stored on secure company-owned servers that are not shared with
third-party applications. These personal data can be deleted from
the database at the customer's written request. The administrator
of personal data may not process the following data.
Price List
The current price list is available at http://mii.cz/shop
Complaints Procedure
General
he Complaints Regulations regulate mutual relations between
the company (hereinafter referred to as the seller) and a
legal entity or natural person (hereinafter referred to as the
buyer) purchasing goods from the seller. The complaints
procedure is governed by Act No. 513/1991 Coll. - The
Commercial Code, as amended, and further taking into account
the seller's specific conditions, which are governed by this
regulation, the seller's implementation procedures and
procedures, especially for goods for which a manufacturer's
assessment is necessary to settle a claim.
The warranty and complaint conditions set out in the
Complaints Regulations apply only to goods whose complaint was
promptly and properly applied by the buyer within the
specified warranty period.
In the event of any damage arising in connection with any
product or its delivery by Moravské přístří a.s., only the
actual damage incurred by the injured party is compensated,
and only up to the price for which this individual product was
purchased by the injured party from Moravské přístří a.s. To
the extent of the actual damage exceeding the price of the
product in connection with which the damage occurred, to the
extent of lost profit, or to the extent of any other damage,
the damage is not compensated.
Acceptance of goods
By signing the delivery note, the buyer confirms receipt of
the goods and his agreement with the Complaints Regulations
and the seller's complaint conditions. If the goods are not
handed over in person, acceptance of the goods means the
moment when the goods are taken over by the carrier.
The buyer is obliged to inspect the goods delivered by the
seller immediately after receiving the goods from the seller
or the carrier, i.e. to check the completeness of the goods,
their integrity, quantity and declared production numbers and
batch numbers and compare them with the delivery note, or
accompanying documentation.
If the buyer does not inspect the goods or does not
otherwise ensure that they are inspected upon receipt, he may
make claims for defects detectable during this inspection only
if he proves that the goods already had these defects at the
time of receipt.
Notification of defects
The buyer is obliged to notify immediately after inspection
of the delivered goods all defects that he found, or which
could be detected during a professionally conducted
inspection.
Defects that could not be detected immediately upon receipt
of the goods, even if they existed upon receipt of the goods,
but became apparent later, the buyer is obliged to notify the
seller immediately after they could have been detected by
exercising professional care.
The written notice of detected defects must contain the
identification of the goods, the defects detected on them and
a description of the way in which the defects manifest
themselves.
The basic documents for handling complaints are for
the customer:
An invoice and a delivery note, which also serves as
a warranty card and on which the warranty lengths for
individual items of goods are indicated. The numbers of
these documents are also sufficient. Complaint protocols - In the event of a repeated
complaint, it is necessary to submit the relevant previous
complaint protocols.
Place of complaint
The buyer can make a claim exclusively at the headquarters
of the company Moravské přístě as, Masarykova 1148, 763 02
Zlín-Malenovice.
Delivery and transport of complaints
The buyer delivers the claimed goods personally or by
carrier at his own expense and risk. Goods from a justified
complaint are sent back at the seller's expense, goods from an
unauthorized complaint will be sent back to the buyer at his
expense.
The method of making a claim, the necessary documents and
types of claim cases
Goods with a defect during the warranty
period
Scope of the warranty - for the goods that are the
subject of purchase and sale between the seller and the
buyer, the seller provides a guarantee that it will be
suitable for normal use and that it will have the usual
properties in compliance with the relevant standards, work
procedures and performance. If the defect only manifests
itself when a certain SW program is running, it is not a
reason for a complaint, unless otherwise agreed or
determined in advance in writing.
Length of warranty - the above-mentioned properties of
the delivered goods are guaranteed for a maximum of the
period indicated on the Delivery Note for individual types
of goods, unless otherwise agreed or stipulated.
Liability for defects - the seller is responsible for
defects that the sold goods have after acceptance by the
buyer to the extent specified below. If the seller is to
send the goods to the place designated by the buyer, it
applies that the item was delivered at the time it was
handed over to the first carrier for transportation. The
seller is also obliged to remove, at his own expense, any
defect that has arisen on the goods due to a structural
defect, a defect in the material used, or a defective
manufacturing of the product, for which he is responsible.
The seller does not assume responsibility for defects that
were reported to the buyer after the warranty period
expired. Such defects are solved in the post-warranty paid
service mode.
Liability claim for defects - the buyer is entitled to
make a claim for liability for defects (warranty) if he
notifies the seller in writing and without undue delay of
all the details of the detected defect.
After receiving this message, the seller is
entitled, if he is obliged to do so in accordance with
these conditions, at his option:
repair defective goods (a 6-month warranty is
provided for repairs) replace the defective part of the
product replace or replace the defective product with the
same product
The warranty period begins on the date of issue of the
delivery note and is extended by the period during which
the goods were in the authorized complaint procedure, i.e.
extended by the period of the warranty repair.
If an item or a defective part of the product is
replaced, the warranty period is shortened by the length
of time the buyer used the original item.
Return for repair / exchange - if the seller requests
the return of defective goods or part thereof for repair
due to, for example, a defective series, the buyer is
obliged to hand over the goods in question to the seller
without undue delay. In the event that the buyer does not
respond to this call and does not hand over such type of
product to the seller within the specified period, he
loses all claim claims. Replaced defective parts,
components or products remain the property of the
seller.
Defect removal by self-help - if the buyer himself
removes a defect that arose during the warranty period,
the seller is obliged to provide him with financial or
other compensation only if he has given written consent to
this in advance.
Obligation from the warranty - the seller's obligation
from this warranty applies only to such defects that occur
despite the fact that all the instructions specified in
the user manual are followed, the goods are used in the
manner specified there, under normal circumstances and
when the specified care is observed. Warranty claims do
not arise in particular if the goods are incorrectly or
inappropriately adjusted or adjusted by the buyer or a
person authorized by him, in the case of incorrect
connection or incorrect and insufficient adjustment, or in
the case of changes to the product that the buyer made or
had made by a third party without prior written consent of
the seller.
Mandatory documents and requirements - the
buyer is obliged to supply the basic data and documents
with the defective product, which are:
An invoice and a delivery note, which also serves
as a warranty card and on which the warranty lengths for
individual items of goods are indicated. The numbers of
these documents are also sufficient. Complaint protocols - In the event of a repeated
complaint, it is necessary to submit the relevant
previous complaint protocols.
Liability for damage after taking over after a repair
or replacement has been made on the basis of a complaint -
the seller is not liable for damage caused by transport or
storage and further for damage that occurs after the buyer
has taken over the goods.
Ownership right - goods delivered by the seller remain
the property of the seller until full payment of the
purchase price. Payment is considered to have been made at
the moment when the invoiced amount is credited to the
seller's account in full at his bank (the general
provisions of Section 425 of the Commercial Code et seq.
apply)
Non-conformity in delivery of goods after
acceptance
Damaged goods - in the event that the buyer receives
goods that are mechanically or otherwise visibly damaged
at the time of acceptance, he is obliged to notify the
seller of this fact in a demonstrable manner. In the case
of personal collection, he must do so immediately, in the
case of collection through a transport service, always in
writing, within two working days after receiving the goods
from the carrier. At the same time, he is obliged to
report the matter immediately to the relevant carrier and
to draw up a damage report with him. Later notices or
complaints will not be taken into account and damages
caused in this way cannot be covered.
Delivery discrepancy - In the event of a discrepancy
between the delivered goods and the accompanying documents
(incomplete delivery or exchange of goods), the procedure
is the same as in the previous paragraph.
Compensation for unauthorized claim
If it is found during the repair that the defect occurred
in a way that is excluded from the warranty conditions or if
the defect does not appear on the product, the buyer is
obliged to pay the seller CZK 500 for each hour of work
performed by the technician and to pay the shipping fee if the
goods are returned sent to the customer by the carrier. The
buyer will also cover all costs incurred by the seller for
negotiating a claim with the manufacturer.
In particular, it is considered an unauthorized
complaint if:
damage to the label, serial number, type designation,
seal or other seller's own marking occurs on the goods
there will be mechanical damage to the goods the damage was caused as a result of unprofessional
installation, incorrect operation or inappropriate placement
in conditions that do not correspond to the conditions
specified in the documentation, and caused the damage due to
moisture, dust, chemical or physical influences the defect was caused by unauthorized handling of the
goods while running, insufficient or incorrect insertion of
a component into the relevant connector, a loose foreign
object or a defect in connected components that are not part
of the product and which result in mechanical or thermal
damage to the components or the printed circuit board of the
product the damage was caused by force majeure (flood,
lightning, fire...), connection to a 220-230V network with a
voltage fluctuation greater than 10% the change to the goods was caused by an unauthorized
person during the warranty period, unauthorized or
inappropriate interference with the goods, caused by the
buyer or by another person, or by changing the design of the
goods the damage was caused by the action of computer
viruses or the use of unsuitable software, work procedure or
configuration there has been a violation of the buyer's terms and
conditions specified in the warranty card defects caused by settings other than those allowed
by the manuals and also defects that do not manifest
themselves in the time specified by the buyer are
applied.
Liability for data corruption
The seller does not assume responsibility for the data left
on the media during the service intervention, nor is it
responsible for any losses incurred by the buyer as a result
of a malfunction.
Final Provisions
The seller reserves the right to change these Complaints
Regulations.
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